FAQs
WINTER SEASON 21/22
These are commonly asked questions through the contact email. If you cannot find the answers that you are looking for on here or any other place on the web site please contact us at info@trollhaugen.com. Also check out the TIPS and Where to Go page from other information.
When is it required to get a lift ticket?
Think of the lift ticket as an admission ticket. All individuals looking to access any trail or flat land beyond our gate needs to have a lift ticket. Exceptions to this are non-skiing staff on the clock, ski patrol, and individuals who are going to the ski patrol or lift building. Special exceptions may be made during events for spectators.
While all of these individuals (who are not an exception) need a lift ticket, lift tickets are complimentary for ages 5 and under. We also sell Minnebakken and Mickibacken only rope tow tickets.
Can I walk on the bunny hill to help my child to ski/snowboard?
The short answer to this is no. Each patron past our gated entry needs a lift ticket and furthermore needs to be in ski/snowboard gear. We do not allow non-employee uphill traffic on our hills. Exceptions may be made for individuals on a case by case basis. Contact management with further questions.
When will Trollhaugen open?
We generally open sometime between late October and mid-November
How much does it cost to Ski/Board/Tube at Trollhaugen?
Ski and Snowboard Rates can be found HERE.
Tubing Rates can be found HERE.
How do I get to Trollhaugen?
Check out our directions page HERE.
Are there any special requirements my snowboard must have?
YES! There are! Your snowboard MUST have metal edges and MUST have bindings that strap your boots into the board and do not release unless manually unlocked from the binding.
When will you be hiring?
We will start the hiring process in mid-late October, feel free to stop by and pick up an application or download one here or check out our online application form here:
Can I rent just ski boots alone?
Our rental shop technicians are only certified to adjust Marker and Salomon binding systems. Thus we can only adjust bindings that are Marker and Salomon. In conjunction, all of our equipment is tested before the season and on a regular basis. In order to fit and adjust your bindings we need to test your bindings. This is a fairly intensive process (minimum of 5-10 minutes) and thus the fee for renting Ski boots alone is the same price as renting our entire rental package.
What is Skier Type?/What are the skier types?
SKIER TYPE I: ENTRY-LEVEL SKIERS WHO ARE UNCERTAIN OF THEIR PREFERENCE:
Entry-level skiers and skiers who designate themselves as Type I receive lower than average ski binding
release settings. This corresponds to easier ski binding release in a fall.
SKIER TYPE II: MOST SKIERS ARE SATISFIED WITH A TYPE II SETTING
Skiers who designate themselves as Type II receive average ski binding release settings appropriate for most recreational skiing.
SKIER TYPE III: SKIERS WHO DESIGNATE THEMSELVES AS A TYPE III RECEIVE HIGHER THAN AVERAGE
RELEASE SETTINGS
This corresponds to decreased risk of inadvertent binding release and increased risk of non-release.
This classification is not recommended for skiers 47 lbs. (21 kg) and under.
What was Trollhaugen's First Year of Operation?
Trollhaugen opened in 1950 and has been serving skiers and snowboards from Minnesota (MN), Wisconsin (WI), and from around the globe.
Where Can I Find More Information About the Aerial Adventure Park?
Follow this link to get to the Aerial Adventure Park Rules, Regulations, and FAQ.
The Use of Drones
Due to safety and privacy concerns, Trollhaugen prohibits the operation or use on or above Resort property of unmanned aerial systems, or drones, by the general public—including model aircraft by recreational users and hobbyists—without the prior written authorization from Trollhaugen.
This prohibition includes drones used for filming or videotaping, as well as any drone use by media or journalists operating above or within the area boundaries. This prohibition extends to any devices launched or operated from Resort property, as well as any launched from private property outside of the Resort boundaries. Please contact a resort representative at 715.755.2955 if you have any questions or if you seek prior authorization to operate any such devices. Any authorized operation of drones on or above Resort property will be governed by Federal Aviation Administration (FAA) rules and regulations, local law enforcement, as well as those policies separately established by this Resort, which may include certification, training, insurance coverage, indemnification requirements, and waivers or releases of liability. Any violation of this policy may involve suspension of your access privileges to the Resort, or the revocation of your season pass, as well as confiscation of any prohibited equipment, and may subject violators to any liability for damages, including, but not limited to, damages for trespass, violations of privacy, and physical injuries to persons and/or property, as well as legal fees.
Where can I learn more about skier safety?
Check out our page here. The National Skier Area Association also has great information on their sight.
Are Waivers Required?
Waivers are required for season passes, the adventure park, tubing, lessons, and other ski/snowboard programs - but not for general lift tickets.
Are Helmets Required?
Helmets are not required, however we highly encourage their use. We have helmets both for rent and sale.