At Trollhaugen, we strive to give every guest the opportunity to experience outdoor activities and resort recreation. Increasing our accessibility to guests with disabilities is an ongoing process that will continue to evolve and improve during the years to come.
If you have any questions regarding accessibility at Trollhaugen or need to request assistance or an accommodation please contact: firstname.lastname@example.org. We ask that you request accommodations at least 5 days (120) hours in advance.
Certain activities at Trollhaugen have safety requirements that all participants must meet. We will handle each situation on a case by case basis and try to find a way for individuals with disabilities to participate in resort activities through modification of policy, accessible communication, and barrier removal including adaptive equipment. However, accommodations must be reasonable and not compromise safety requirements, fundamentally alter the program, or create a direct threat to an individual.
Handicap Access to the Slopes and Base Area:
The Ticket Office, Ski Shop, Bar, and Restaurant can most easily be accessed by driving up to the Main Chalet and parking in the handicapped parking spaces. The lower level of the Main Chalet, including the Commons Area by the Snack Bar, the Rental Shop, the Learning Center, and access to the Slopes, can be accessed by driving around to the front of the chalet, by driving down the access road to our Convention Center, and then up a service road to the hill-side of the Chalet, where there are handicap parking spaces available. The Convention Center and Tubing Hill/Adventure Park each have their own handicap parking spaces. The Patrol Building can be accessed by driving past the gated area to the East of the Convention Center, and driving on the service road on the hill-side of the Convention Center. During the winter season please call us at 715-755-2955 x0 for assistance in accessing these facilities.
Trollhaugen supports the use of trained service animals (dogs and miniature horses only). All service animals must meet current ADA guidelines to include: remaining under the direct control of the user at all times; be house broken; and be specifically trained to aid a person with a disability. The use of the breed of miniature horses as service animals must meet the standards set forth by the American Miniature Horse Association. Certain areas on resort property may be restricted from use of miniature horses due to weight, size, or other safety considerations associated within each location.
Trollhaugen has a policy of no animals on ski/snowtube terrain, chairlifts, zip lines, or the challenge course. The use of service animals on chairlifts and ski/snowtube terrain, zip lines and the challenge course conflicts with Trollhaugen's safety requirements necessary for the reasonably safe operation of our chairlifts and on-slope activities. These safety concerns include the use of service animals on the slopes/snow tube terrain/zip line/challenge course that expose the user and skiers/snowboarders/tubers/zip line/challenge course participants to a safety hazard. These safety concerns are compounded by our facility’s large volume of terrain use.
When guests with allergies or dietary restrictions visit our restaurants they are encouraged to explain their dietary needs to our staff.
In general, Trollhaugen allows mobility devices anywhere foot traffic is allowed. The ski area allows the use of adaptive devices or other ‘‘manually-powered mobility aids’’ designed for use on the slopes/trails. The use of power driven devices or vehicles by the public, including other power-driven mobility devices used by individuals with mobility disabilities, that were not primarily designed for use by individuals with disabilities, poses a safety hazard to individuals using the ski area trails given the size, weight, dimensions, and speed of these devices; the potential for collisions with other visitors; the high volume of traffic on the trails; and the substantial risk of serious impacts to natural resources caused by these vehicles. Please contact us to discuss your individual situation so that we can try to find a reasonable accommodation as it applies to mobility devices. The Trollhaugen Adaptive Program has a limited selection of adaptive equipment available to rent. If you are interested in renting adaptive equipment or taking an adaptive ski lesson please contact Central Reservations at 715-755-2955.
The Adaptive Program mission is to help skiers with disabilities develop new skills and build self-confidence. We strive to create an atmosphere which produces positive physical, psychological and therapeutic results. For more information please click here.
Some of the events held at Trollhaugen are located in rugged terrain with limited access points. Trollhaugen will handle each event and each circumstance on a case by case basis as it applies to spectating or participating. Please contact us at least 5 days (120 hours) in advance to request an accommodation during a special event.
Lift Tickets – Skiing/Snowboarding
Guests that require assistance to load, ride, or unload the chairlifts because of a disability may purchase a season pass or day tickets at the window rate. With that pass purchase, they will be able to receive a single complimentary 1 day lift ticket for their assistant. Season pass holders may request a day ticket for their assistant for each day that they ski.